Housing Ambassadors serve in a front line customer focused role for the Office of Housing and Residence Life. Ambassadors are responsible to deliver high quality customer service and will perform the following tasks: giving the housing portion of the admissions tour and tours for special events and requests; working the HRL front desk, answering phones and emails, helping to monitor the HRL social media accounts; addressing questions specific to a student’s housing account, assignment, or general housing information. Housing Ambassadors are required to be courteous and professional at all times.

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Job Summary:

Customer Service Representatives (CSRs) serve in a front line customer focused role for the Office of Housing and Residence Life. CSRs are responsible to deliver high quality customer service and will perform the following tasks: working the HRL front desk, answering phones and emails, helping to monitor the HRL social media accounts; addressing questions specific to a student’s housing account, assignment, or general housing information. CSRs are required to be courteous and professional at all times.

Duties and Responsibilities:

• Manage phone calls and in-person visitors in a professional and helpful manner
• Provide friendly and courteous customer service to all guests and clients
• Ensure delivered mail is disbursed out to the recipient as appropriate
• Maintain detailed knowledge of the services provided by Housing and Residence Life
• Represent HRL in a positive and professional way in all interactions
• Answer questions as trained and find an answer if one is unknown
• Respond to email and social media inquiries in a timely manner
• Maintain Division of Student Affairs Standards and HRL set quality objectives
• Attend all-team meetings and individual training sessions
• Follow appropriate policies regarding information privacy, interaction tracking, and engaging supervisor when escalated or complex interactions or questions arise
• Other duties as assigned

Knowledge, Skills, & Abilities:

• Ability to take tours through the halls on both sides of campus
• Social media experience is a plus
• Previous customer service work preferred
• Good time management skills
• Possess strong critical-thinking skills

Requirements:

• Microsoft Office knowledge
• Must be in good academic and judicial standing
  • Minimum of a 2.5 cumulative GPA (or be a first-semester student)
• Must be able to work during the hours of 9 a.m and 5 p.m., Monday – Friday, with some weekend or evening hours as business needs determine
• Reliable transportation

Time Commitment:

Must work approximately 15 – 25 hours per week, but will not be scheduled for more than 25 hours per week on a regular basis. Preference will be given to students available to extend their employment to work through the summer.