Want to make sure you are getting everything submitted correctly? Explore our frequently asked questions. You can find answers to commonly asked questions about every step in the process in one place so you can find them easily!
Frequently Asked Questions
Application
There is a $50 non-refundable application fee due at the time you complete your application.
We do not have waivers for the housing application fee.
Since housing is limited we recommend applying as soon as you are admitted to the university and have made your username and passphrase online.
Unfortunately, housing is limited and we cannot guarantee all freshman on-campus housing.
You are not required to live on-campus unless you are receiving a scholarship that specifies that you live on-campus
The Housing Service Center is the online page where IUPUI admitted students log in to complete all online housing forms including the application and contract. The link to the Housing Service Center is housing.iupui.edu/hsc.
You will receive a confirmation email to your university email account and if you log back into the housing service center you will see a “Completed On” date listed next to your housing application.
New housing applicants are considered for housing based on the date the housing application was completed, preferences listed on the application, what room types are available, and your eligibility for the available space. Some housing options are first year only for new incoming freshmen, and some limited spaces are prioritized for current residents wishing to renew to North Hall or Riverwalk.
A daily audit is completed to check payments and complete any applications that were not automatically completed. You can check back in the housing service center 24 hours after completing your payment and it should be marked as completed. You may also forward the payment confirmation from PayPal through to reslife@iupui.edu and our staff can confirm and complete your application.
Housing offers are uploaded to the Housing Service Center each Thursday starting in late March. Once we reach your application date your offer will be uploaded online, and we will send a notification to your university email account as well. Your housing offer will indicate your assigned housing facility based on our availability.
Application fees must be paid through the PayPal link at the end of the online application process.
Housing applications are accepted starting November 1st and although housing is not guaranteed, students who apply by 5pm on March 15th have priority consideration to receive an on-campus housing offer.
The most common errors occur when logging in from a mobile device and the user has not requested the desktop site, or when an IU username was setup within the last 72 hours. If neither of these scenarios apply and you are still receiving an error, please email our office: reslife@iupui.edu with a screenshot of the error message, and the approximate date and time you experienced the error.
If you have received the payment confirmation from PayPal, but have not received a confirmation email to your university email please contact our office: 317.274.7200 or reslife@iupui.edu
It is important that any ADA based accommodation be registered with Adaptive Educational Services (aes.iupui.edu) to ensure we are best able to consider your application for a suitable housing placement. We encourage students who require an accommodation to register with AES as soon as possible after completing the housing application. AES will work with you directly through their registration process, and notify housing of the related assignment considerations. Since housing offers will be based on your preferences, any required accommodations documented through the AES process are important to have completed prior to the housing offer process starting to enable our team to best match a suitable housing placement.
No, check your email and watch your community office positngs for details on how to choose 2 renew and request housing for summer and/or the next academic year. If you do not complete the choose 2 renew process, at that time you would be required to do a new housing application.
Contract Process and Timeline (Pre-Contract Offer)
View a sample contract to become familiar with the contract terms prior to receiving your contract.
Contract offers are done in rounds and not everyone will receive a contract offer at the same time. Offers are based on your completed application date and whether or not you request and were approved for a Residential Based Learning Community.
For a timeline on when to expect your contract offer, click here.
The best way to see if you have a housing offer is to log in on Thursdays to your Housing Service Center to see if your contract offer has been uploaded. We will also send a notification to your university email account so be sure you have setup and know how to access your email. Sometimes offer notices can get caught in your spam folder so be sure to check your spam regularly or add reslife@iupui.edu to your safe senders list.
All contracts are available online. Each Thursday, you can log into the Housing Service Center (HSC) at housing.iupui.edu/hsc and you will see your housing contract offer link listed under the same section where you see your completed housing application.
You will have 5 days. Contract are uploaded on Thursdays and, if not signed, contracts will automatically expire Monday at midnight.
If you are logging in on a mobile device and getting an error stating “too many redirects” or similar you will either need to request the desktop site on your mobile device or log in from a desktop or laptop. If you are receiving a log in error over the weekend, it is most likely a server upgrade and access will be restored within a few hours. If you are getting a different error message or still cannot log in after attempting the solutions above please email reslife@iupui.edu a screen shot of your error as soon as possible.
Contract Offer
The prepayment is due at the time of signing to secure your housing contract and is a prepayment of your fall rent or a contract breakage fee, should you cancel your contract at a later date.
Traditional loans and scholarships that are added to the Bursar Account are not available until July or August and go to pay charges on the Bursar Account. Since the prepayment is due at the time the contract is signed, loans and scholarships cannot be used to pay that fee. However, if all charges on the account are paid with other loans or scholarships, you can potentially receive part or all of the prepayment back in the form of a refund from the Bursar’s Office at the start of the fall semester.
Once you have completed your electronic signature on your contract the next portion will instruct you on paying the prepayment through PayPal. You can pay with credit, debit, or your PayPal account if you have one set up.
All contract agreements are directly with the student listed on the contract. The Office of Housing and Residence Life does not give out contract information to third parties. It is illegal to have anyone other than the student listed sign the housing contract.
Any student who will be under 18 at the time they sign their contract will be required to have a co-signer. The co-signer should be reviewing the contract terms with the student and the co-signer will be required to also sign the agreement.
Your contract is completed once you complete the electronic signature and pay your prepayment. There are two ways to confirm that your contract was completed - Check your university email account for the contract confirmation email or view your Housing Service Center homepage, where you will see your Housing Contract and the message “Submitted on <date>.”
If you did not get one of your preferences, it is likely because those spaces have been offered to students who applied before you. The housing office does its best to get students as many of their preferences as possible, however we cannot guarantee that everyone will get their first choice or all of the preferences that they list on their application.
Due to the high demand for housing we cannot guarantee additional offers. If you need to secure a space on-campus, you would need to sign the initial housing offer that you recieve.
For anyone who has signed a contract and wants to try to switch to a different room type, complete the Contract Change Request form, open from June 1 - June 10. Additional room types can open up based on cancellations or other students that are requesting to change contracts. There is a $50 contract change fee charged to the Bursar account if we are able to make the switch. If we are not able to switch a contract you would be assigned to the building and room type that you originally signed for.
What's Next After Contract Signing?
Contract cancellations must be done via the online "Cancel My Contract" link online at housing.iupui.edu/hsc. Cancellations over the phone, via email, or from third parties will not be accepted. Depending on the date of your cancellation and your enrollment status at IUPUI, cancellation fees range between $400 and 60% of your full contract rent charges. A complete list of cancellation terms is listed on your contract.
For full contract cancellation terms and details, please refer to your housing contract which is available after you log in at housing.iupui.edu/hsc.
Housing and Residence Life does not receive notification when a student is not enrolled. You will still need to log into www.housing.iupui.edu/hsc and complete the "Cancel My Contract" link. Termination fees still apply.
Move-in information for each year will be available online starting in early spring. Continue to check our website for updates on specific move in dates and information about preparing for move-in.
If you have a university approved program, class, or sport you can request to move in early. All request must be made online by filling out the Early Arrival Request form in your Housing Service Center between June 1 and July 15.
Move in is different depending on which day you are moving in and which building you are moving into. Move in information is emailed to students in early August. We will start with students moving in for the early programs, sports, or classes.
The items provided vary depending on your facility. You may refer to our packing lists for recommended items to bring and what is included in the room.
Housing charges are applied to your Bursar Account in one lump sum for each semester, approximately one month before the semester starts.
Financial aid, scholarships, and grants can go towards paying charges added to your Bursar Account. Tuition and fees are often paid first so, we cannot guarantee that all housing charges will be covered or what each payment you make will go towards. Contact the Office of Student Financial Services for more information on how loans and scholarships are used and for payment options. You can find their information at studentcentral.iupui.edu.
Packages that arrive for you while living on campus will be delivered to your building's community desk. You will receive a notification when your package is ready to be picked up at the desk.
Meal Plan, Parking, and Shuttles
Meal plans are required for Ball Hall, North Hall, and University Tower. Residents of these facilities will automatically be assigned an All Access 7 Day Meal Plan once your housing contract has been confirmed. For more information about the meal plans or to change your assigned meal plan, visit mealplans.iupui.edu You can also contact IUPUI Meal Plans at meals@iupui.edu or (317) 274-2700.
IUPUI Meal Plans offers several elective meal plans for IUPUI students. Visit mealplans.iupui.edu for more details.
Depending on which building you are living in Parking Services does provide permits at an additional charge. These are on a first come, first service basis and more information can be found at parking.iupui.edu.
IUPUI offers a shuttle service called JagLine that runs close to housing, dining, and through the core of campus. Download their app for up to date information on the shuttle locations. Other alternate transportation options are available from bicycle shares, shared car services, scooters, and many pedestrian friendly pathways and trails.
There are bicycle racks and a bicycle garage availble through parking services. If you bring your bicycle, be sure you register your bicycle and use a steel bike lock.
Roommate FAQs
Students who have signed matching contracts can request to be roommates June 1 - July 15 in the Housing Service Center.
All students requesting each other must have the same building, room type, and RBLC listed on their contract in order to request each other. If the contracts do not list the same terms there is no option to be roomed together.
To add or remove a roommate, you will need to log onto the Housing Service Center and under your signed contract there will be a link to update roommate preferences. When adding a roommate request you will need their University ID Number and they have to have signed their housing contract. To remove a roommate request you will just delete the university ID number. If all applicants have listed each other on their request you will see “confirmed” listed next to their name.
Confirmed means that all students have logged in and requested each other, however, this still is not a guarantee of placement with a specific person.
This means one of the following:
- Your requested roommate has not requested you,
- Your requested roommate has not completed their contract,
- Or your requested roommate has entered your ID number incorrectly.
Roommate information will be sent out along with move in information starting in early August. Students who are moving in early for programs or orientation will receive their emails first and then we will work on students who are moving in for Fall.
Because University Tower is made up of double and triple rooms that are randomly assigned, you may have two roommates, even if you have only requested one. Requesting only one roommate will not result in automatic placement in a double.
Random Roommate Assignments
Roommate assignments are done at random and are based on facility, roomtype, and RBLC signed for as well as age, gender identity and biological sex.
Roommate information will be sent out along with move in information starting in early August. Students who are moving in early for programs or orientation will receive their emails first and then we will work on students who are moving in for Fall Move In.
Although it is not required to request a roommate, some students do meet through orientation in June or on the building specific Facebook page that is designated for anyone who will be living in that facility. Housing and Residence Life does not facilitate any roommate matching prior to move in, but our staff does have an extensive roommate satisfaction program for all residents once you move. This program assists in setting agreements, managing disputes, and building a better relationship with your roommate whether you knew them before or not.
About Academic Year 2020-21
Online/Winter break sessions
Students will have the option to request to stay on-campus during the online learning sessions. All residents will initially be billed for the in-person session and those who choose to stay for the online learning session will be charged the additional rent listed in the Housing Rates for 2020-21
An online request form will be available in September to request to remain in housing during the online learning session.
Requests to remain in housing for the online learning period can only be considered for both the full fall and full spring online learning periods. Partial periods or custom timeframes cannot be considered. Note: Residence halls will still close as originally planned from December 21, 2020 until January 8, 2021.
Amenities for Academic Year 2020-21
Both University Tower and Ball Hall triple and double rooms are randomly assigned. Your housing contract will state which building you are assigned to and then you will find out if you have one or two roommates when roommate information is emailed out in early August. You can request specific roommates, however, only requesting one specific roommate does not increase your chances of receiving a double room. If you request and are paired with a requested roommate, you may also still be assigned a third roommate.
Housing and Residence Life does not facilitate any roommate matching prior to move in, however, our staff does have an extensive roommate satisfaction program for all residents once you move- in. This program assists in setting agreements, managing disputes, and building a better relationship with your roommate whether you knew them before or not.
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Visit our Connect page for all of our contact information. Our office is happy to help you with any question you have!